ATTENTION

FOR CUSTOMERS RECEIVING THEIR ORDER VIA MOTOR FREIGHT CARRIER, WE HAVE SYSTEMS IN PLACE TO ENSURE THAT PRODUCT DOES NOT LEAVE OUR WAREHOUSE IF IT IS VISIBLY DAMAGED. WE TAKE EXTREME MEASURES TO MAKE SURE THAT ORDERS ARE PULLED WITH ACCURACY AND PALLETIZED WITH CARE. IF YOU RECEIVE YOUR FREIGHT VIA MOTOR FREIGHT CARRIER, YOU MUST INSPECT THE SHIPMENT PRIOR TO SIGNING THE SHIPPING DOCUMENT. IF ANY DAMAGE IS PRESENT THAT WARRANTS A CLAIM FOR CREDIT, TAKE PICTURES AND NOTE ON THE SHIPPING DOCUMENT. IF PICTURES AREN'T TAKEN AND THE SHIPPING DOCUMENTS AREN'T NOTED, WE CANNOT FILE A CLAIM ON YOUR BEHALF. DAMAGE AND THEFT WITHIN THE SHIPPING TERMINALS HAPPENS, BUT IF THE PROPER STEPS OUTLINED HERE ARE NOT TAKEN THE FREIGHT COMPANY CANNOT BE HELD RESPONSIBLE. NCI IS NOT RESPONSIBLE FOR DISCREPENCIES THAT ARE NOT SIGNED ACCORDINGLY ON THE BILL OF LADING. ALL DAMAGE CLAIMS MUST BE SUBMITTED WITHIN 3 DAYS OF DELIVERY WITH PROPER PICTURES AND A COPY OF THE NOTATED SHIPPING PAPER. IF CLAIMS ARE NOT SUBMITTED WITHIN THE 3 DAY WINDOW, NCI WILL NOT ISSUE CREDIT. NO EXCEPTIONS.

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